Refund policy

Refund Policy

We want you to be happy with your Temperance Collective order. If something isn't right, please get in touch and we'll do our best to resolve it.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must be unworn, unused, unwashed and in its original condition, with any original tags or packaging included where applicable.

To request a return, please contact us before sending your item back. Once your return has been approved, we will provide you with instructions on where to send your item.

Please do not send items back without first contacting us.

Change of Mind or Incorrect Size

If you have ordered the wrong size or simply changed your mind, you may return the item provided it meets the return conditions above.

Customers are responsible for the cost of return postage for change-of-mind and sizing returns.

Original shipping charges are non-refundable except where required by applicable consumer law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted or you have received the wrong item, please contact us as soon as possible after delivery and include your order number and clear photographs of the issue.

Where an item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

We reserve the right to refuse a refund for returned items that show signs of wear, washing, damage caused after delivery, or otherwise do not meet our return conditions.

Exchanges

If you would like a different size or item, please contact us. Depending on availability, we may be able to arrange an exchange.

Where a direct exchange is unavailable, the quickest option may be to return the original item for a refund and place a new order.

Exceptions

Certain personalised, customised or made-to-order products may not be eligible for change-of-mind returns where permitted by applicable consumer law. Any such restrictions will be clearly stated before purchase.

This does not affect your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods.